As I was looking for a beer brew supply store in Houston, I found Defalco's and at first thought I would skip them because of their poor ratings (mostly around customer service which is probably the most important to me). After searching and not finding a brew store with all of the stock of stuff, reluctantly decided to give them a try.
Five stars because:
- extensive stock of brew equipment
- good pricing
- convenient location
- I was blown away by the customer service! I was instantly offered assistance upon entering the store. Actually having a brew issue, and after describing it to him, was given great advice (which worked), and with no pressure to buy from them. I then looked around the store and remembered that I had another question. Again I had no problem getting assistance or sound advice.
- I will recommend and return to this place
I had to ask the guy about their poor Yelp ratings around customer service, and told him that I almost did not even give them a t...
Keith B. Feb 17, 2013
(in the shopping center next door to La Michoacana - O'Reilly Auto Parts at the other end)