MAIL ORDER INSTRUCTIONS

1. MINIMUM ORDER: $15.00! (SORRY, NO EXCEPTIONS!)

2. As of October 1, 2004 we no longer ship overseas.

3. Freight and handling charges are extra. Our website will approximate the shipping charges based upon estimated weights of product and packaging. Please note that this is an approximation of the shipping charges. Occasionally the shipping estimation is off, generally no more than a dollar or so. On the rare occasion that the shipping is more than a little off, we will contact you via phone or email to confer with you over the discrepancy. We use UPS to ship, whenever possible. We have generally found UPS to be much faster, more reliable, competitively priced, and, most importantly, much easier to trace problem packages than the postal service. Furthermore, UPS comes by our shop every day and picks up packages. The shipping charges on our website our based upon UPS shipping rates. Please note that postal orders must be hand-delivered to the post office. For this reason orders shipped via postal service are done so only by special request and are subject to an additional $3.00 surcharge (shipments to APO boxes are exempt). For these reasons, we ask that you provide us with a street address, not a post office box as a shipping address! UPS cannot deliver to a post office box.

4. Texas residents must include sales tax on non-food items and shipping charges. Again, this is figured automatically by the website. Out of state customers are not charged sales tax.

5. SORRY, WE DO NOT SHIP C.O.D. (SORRY, NO EXCEPTIONS!)

6. Often we are able to ship orders within one or two business days, but not always. Please allow two weeks for delivery. Postal orders may very likely take longer. Your patience is greatly appreciated.

7. If there is a problem with your order, please contact as soon as possible so we can resolve whatever issues you may have.

8. We guarantee all items unconditionally. If not satisfied, return within 30 days for full credit.

9. If you need to contact us via “snail-mail,” you may reach us at:

DeFalco's Home Wine & Beer Supplies
8715 Stella Link
Houston TX 77025
Attention: Mail Order Dept.

Our phone numbers are:

(800) 216-2739 - Order Line
(713) 668-9440 - Advice Line
(713) 668-8856 – FAX Line

Email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 

Thank you for your patronage!